Refund policy

At Lattecanvas, your satisfaction matters to us. We want you to love your Latte Canvas Camera.

60-Day Money-Back Guarantee

Every order is covered by a 60-day money-back guarantee, starting from the date you receive your order. If you are not satisfied for any reason, contact us within 60 days of delivery and we will offer a refund or a replacement.

How to request a refund

Email us at info.lattecanvas@gmail.com with your order number and the reason for your request. We will get back to you within 1-2 business days with return instructions.

Condition of returned items

Items should be returned in their original condition. If the item you received is damaged, defective, or incorrect, please include photos so we can resolve the issue quickly, often without requiring a return.

Refunds

Once your return is received and inspected (if applicable), we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 business days.

Late or missing refunds

If you haven't received a refund after the timeframe above, first check your bank or card statement, then contact your payment provider, as processing times vary. If you still have concerns, contact us at info.lattecanvas@gmail.com.

Contact us

Questions about your return or refund? Email info.lattecanvas@gmail.com or message us on Instagram @lattecanvas.official.